Surffy NetFUNNEL is a waiting room solution that helps you to offer seamless digital services and to analyze service performance to identify the best practices for your service. Your service is monitored in real-time and end-user transactions are controlled to optimize IT resources.

To offer a fair serivce, our solution issues queue tickets to your customers. Once a customer receives a queue ticket, the queueing process begins. Your service accepts customers in order and informs estimated wait time in real-time.



New Virtual Waiting Room

NetFUNNEL is a Virtual Waiting Room (VWR) solution to provide seamless digital services to customers. It monitors the service experience of end users in real-time and ensures optimal service performance by controlling user transactions according to the service situation.

NetFUNNEL is STCLab's traffic management solution as a software algorithm-based digital transaction management solution that provides various service status information based on the number of active users in real-time.

What’s different about NetFUNNEL?

NetFUNNEL is a new service control system that supplements the vulnerabilities of numerous Application Performance Management systems. It is an Application Performance Control Solution that analyzes and controls the traffic entering the system and controls the overall performance of the application by allocating IT resources to the requested service.

The existing application performance management system (APM) is a monitoring-oriented system to monitor service traffic and identify the cause of performance degradation based on the collected data and to secure the best application availability. Since this system operates in a way that responds to failures, there is a limitation in that it takes a lot of resources to fix the problem.

NetFUNNEL proactively controls the traffic so as not to exceed the processing capacity of the system. Various and efficient service operation is possible through resource management for each service and APM linkage.

How NetFUNNEL works

NetFUNNEL is a service from the user's point of view that analyzes the service processing performance by collecting the usage speed experienced by real users. During monitoring, NetFUNNEL's specialized user control system enables real-time control of problematic sections depending on the service situation, so it is possible to prevent unforeseen failures in advance.

It is difficult to determine the number of concurrent connecting users, the number of entry requests, and the Inflow as a control criterion because there are many differences depending on the situation of the system load. Based on the system load that directly affects the service and the user's perceived usage time, it is a technology that controls the number of allowed entry that causes the system load.

NetFUNNEL analyzes the information collected from the terminal of the user who has entered the system, adjusts the number of users allowed to enter, and prevents system load. Monitoring using NetFUNNEL allows you to know the processing time, the number of people waiting, and the waiting time, so if the waiting time is long and the processing time is short, it increases the number of users entering customer service.

If the processing time is long, the user entry is reduced, and if the waiting time is long and the processing time is short, the user entry is increased to stabilize the system. NetFUNNEL is a service from the user's point of view that analyzes the service processing performance by collecting the usage speed experienced by real users. During monitoring, NetFUNNEL's specialized user control system enables real-time control of problematic sections depending on the service situation, so it is possible to prevent unforeseen failures in advance.

NetFUNNEL Key features



Real-time Service Monitoring





Independent server







IT Orchestration





Fully customizable Waiting screen





URI based Control panel











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