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πŸ›ΈOverview
Product Overview
Security Overview
πŸ†•Getting Started
Installing Glacier Chat
Installing Glacier Dial
Logging into Glacier
Enterprise device setup
πŸ”’Security
Data encryption
Client Server Protocols
Profile privacy
FileSafe Security
FilePin Security
External calling
πŸ’¬Glacier Chat
Send a message
File and media sharing
Message timers
Edit your profile
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Core connection
Navigating Glacier Chat
Keeping Glacier up to date
Logging in with Octopus Authenicator (MFA)
πŸ“žGlacier Dial
Making a call
Call options
Disable call history
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πŸ‘©β€πŸ’»Admin Console
Getting started
Managing users
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πŸš€Release Notes
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Admin Console
Troubleshooting and FAQs
Password recovery
Network troubleshooting
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Troubleshooting and FAQs

Password recovery

2min

Resetting your password

Password recovery can be done by through the Console at https://console.glacier.chat/forget-password. To recover and reset your password you must know the username associated to the account.

Only users with email addresses associated to their accounts can reset their password. If you do not have an email address associated or if you forgot your username contact the Glacier subscription owner.

Resetting your password when using Single Sign-On (SSO)

If you’re using SSO to sign in to Glacier, you need to contact your subscription owner, they will be able to reset passwords for you.

Updated 03 Mar 2023
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Resetting your password
Resetting your password when using Single Sign-On (SSO)
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